As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Knowledge discovery, that is, to analyze a given massive data set and derive or discover some knowledge from it, has been becoming a quite important subject in several fields incl...
We consider the problem of aggregation for uncertain and imprecise data. For such data, we define aggregation operators and use them to provide information on properties and patte...
As the result of interactions between visitors and a web site, an http log file contains very rich knowledge about users on-site behaviors, which, if fully exploited, can better c...
Many authors in the field of 3D human computer interaction have described the advantages of 3D user interfaces: Intuitive metaphors from daily life, immersive workspaces, virtual ...