This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
This paper explores how homeless young people, aged 1325, make use of information systems in daily life. Observed in a community technology center, four different examples of uses...
Recent years have witnessed the dramatic popularity of online social networking services, in which millions of members publicly articulate mutual "friendship" relations....
For over a century, citizen scientists have volunteered to collect huge quantities of data for professional scientists to analyze. We designed Pathfinder, an online environment th...
Kurt Luther, Scott Counts, Kristin B. Stecher, Aar...
People with chronic health problems use online resources to understand and manage their condition, but many such resources can present competing and confusing viewpoints. We surve...
Jennifer Mankoff, Kateryna Kuksenok, Sara B. Kiesl...