The authors introduce a decision chart previously developed to identify web site features that would be suitable for small businesses in their interactions with customers. The dec...
For service applications on a network, measuring availability, performance, and quality of service is critical. Yet traditional software and hardware measures are both inadequate ...
This paper explores how people read books online. Instead of observing individuals, we analyze usage of an online digital library of childrenās books (the International Childrenā...
Web sites are often organized into several regions, each dedicated to a specific topic or serving a particular function. From a userās perspective, these regions typically form ...
Recent developments of document technologies have strongly impacted the evolution of Web clients over the last ļ¬fteen years, but all Web clients have not taken the same advantag...