IT Training and Communications is a division of Information Technology Services (ITS), which provides computer application training for the faculty and staff at Saint Louis Univer...
Wikis are currently used in business to provide knowledge management systems, especially for individual organizations. However, building wikis manually is a laborious and time-con...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Blogs have the aordance to become an integral part of teaching and learning processes as a vehicle for knowledge management. Open, exible systems integrating blogs provide user-f...
Abstract. There is rapidly growing momentum for web enabled agents that reason about and dynamically integrate the appropriate knowledge and services at run-time. The dynamic integ...
Kenneth Baclawski, Mieczyslaw M. Kokar, Paul A. Ko...