Customer retention is crucial for any company relying on a regular client base. One way to approach this problem is to analyse actual user behaviour and take proper actions based o...
An e-Government portal is responsible to provide news, information and services to citizens, merchants and tourists in a reliable way. Previously, we proposed a Web Monitoring Sys...
Abstract With the ongoing shift from off-line to on-line business processes, the Web has become an important business platform, and for most companies it is crucial to have an on-...
An e-Government portal represents not only a reputable public image of the sovereignty of a region, it is responsible for serving many users from local citizens and beyond, in a r...