- The issue of web-site quality is tackled from the perspective of the `voice of the customer'. Quality function deployment (QFD) is adopted as a framework for identifying web...
We demonstrate an end-to-end use case of the semantic web's utility for synthesizing ecological and environmental data. ELVIS (the Ecosystem Location Visualization and Inform...
Cynthia Sims Parr, Andriy Parafiynyk, Joel Sachs, ...
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
Web services are becoming the prominent paradigm for distributing, computing, and electronic business, while there is an increasing surge to provide online Businessto-Business col...
Abstract Recent progress in mobile broadband communication and semantic web technology is enabling innovative internet services that provide advanced personalization and localizati...