This paper describes the automated process to create structured master and access copies for the digitised works at the BND – National Digital Library. The BND created during 20...
Wikis are currently used in business to provide knowledge management systems, especially for individual organizations. However, building wikis manually is a laborious and time-con...
Scopus is the world’s largest abstract and citation database of peer-reviewed literature and quality web sources (-> http://www.info.sciverse.com/scopus). ontains 41 million r...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Blogs have the aordance to become an integral part of teaching and learning processes as a vehicle for knowledge management. Open, exible systems integrating blogs provide user-f...