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CIKM
2009
Springer
14 years 1 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
ECLIPSE
2005
ACM
13 years 9 months ago
Bridging the gap between technical and social dependencies with Ariadne
One of the reasons why large-scale software development is difficult is the number of dependencies that software engineers need to face: e.g., dependencies among the software comp...
Erik Trainer, Stephen Quirk, Cleidson R. B. de Sou...
HT
2006
ACM
14 years 1 months ago
HT06, tagging paper, taxonomy, Flickr, academic article, to read
In recent years, tagging systems have become increasingly popular. These systems enable users to add keywords (i.e., “tags”) to Internet resources (e.g., web pages, images, vi...
Cameron Marlow, Mor Naaman, Danah Boyd, Marc Davis
ICDCS
2002
IEEE
14 years 9 days ago
A Fully Distributed Framework for Cost-Sensitive Data Mining
Data mining systems aim to discover patterns and extract useful information from facts recorded in databases. A widely adopted approach is to apply machine learning algorithms to ...
Wei Fan, Haixun Wang, Philip S. Yu, Salvatore J. S...
ATAL
2010
Springer
13 years 8 months ago
Adaptive expressiveness: virtual conversational agents that can align to their interaction partner
Speakers in dialogue tend to adapt to each other by starting to use similar lexical items, syntactic structures, or gestures. This behaviour, called alignment, may serve important...
Hendrik Buschmeier, Kirsten Bergmann, Stefan Kopp