Cloud computing is a paradigm that has the potential to transform and revolutionalize the next generation IT industry by making software available to end-users as a service. A clou...
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
Business Process Execution Language (BPEL) is an XML-based language for specifying services. There have been numerous recent research and development efforts in both statically an...
Emerging “urban” ad hoc networks resulting from a large number of individual WLAN users challenge the way users could explore and interact with their physical surroundings. Ro...