The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
Knowledge management is a topic that has gained increasing attention since the mid-1990s. A knowledge management strategy involves consciously helping people share and put knowled...
In my Research Analyst capacity at the University of California Davis School of Education until November 2003, I performed a web-based research study of Instructional Systems IS a...
The growing complexity of systems and their implementation into silicon encourages designers to look for model designs at higher levels of abstraction and then incrementally build ...
We study a problem faced by a major beverage producer. The company produces and distributes several brands to various customers from its regional distributors. For some of these b...