A continuing problem in business today is the design of human-computer systems that respect how work actually gets done. The overarching context of work consists of activities, wh...
William J. Clancey, Patricia Sachs, Maarten Sierhu...
Business protocols are becoming a necessary part of Web services description [4]. The work presented in [4] investigates mechanisms for analyzing the compatibility and the substit...
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
This paper describes a logical extension to Microsoft Business Framework (MBF) called Analytical View (AV). AV consists of three components: Model Service for design time, Busines...
A validated model of trust was used as a framework for an empirical study to identify on- and offline factors that influence gamblers' perception of an online casino's t...