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125
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
We presented a paper in Denver that addressed our Remedy design process. At that time we talked about our current development process, but we hadn't implemented the product a...
124
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
Wabash College has initiated an innovative strategy to solve technology staffing problems experienced by many small undergraduate liberal arts colleges. This strategy targets stud...
167
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
Open Source Software (OSS) has made great strides toward mainstream acceptance over the past two years. However, many IT managers, both in business and academia, are still cautiou...
131
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
This paper will discuss how the Information Services Client Services group facilitates the support of campus computer labs. It will discuss how one group consisting of three full-...
125
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
The Web Documentation Project at the University of Delaware (UD) organizes the computing help information available to the University community. The project’s goal is to provide...