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131
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
Creating a university Help Center from scratch can be a challenging yet very rewarding experience for an IT professional. Buying computers, building networks, and installing softw...
136
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
133
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...
123
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
Information and Access Technology Services at the University of Missouri-Columbia has long struggled with its physical location on the edge of campus. In my 20+ years of experienc...
122
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SIGUCCS
2000
ACM
15 years 9 months ago
2000
ACM
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...