Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Strategic Business and IT Alignment (SBITA) is still ranked amongst the top concerns of the enterprise’s management executives. Such alignment is an organization-wide issue that...
Leonel Plazaola, Johnny Flores, Norman Vargas, Mat...
On September 5, 2006, a legal precedent was set for web accessibility. Federal judge Marilyn Patel sustained discrimination claims by the National Federation for the Blind against...
This paper describes the development of reliable and valid scales for assessing the strategic potential of IT-enabled resources. Following to the resource-based view of the firm (...
In this paper we address the problem of managing heterogeneous workloads in a virtualized data center. We consider two different workloads: transactional applications and long-ru...
David Carrera, Malgorzata Steinder, Ian Whalley, J...