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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
14 years 4 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
HICSS
2008
IEEE
129views Biometrics» more  HICSS 2008»
14 years 4 months ago
Strategic Business and IT Alignment Assessment: A Case Study Applying an Enterprise Architecture-Based Metamodel
Strategic Business and IT Alignment (SBITA) is still ranked amongst the top concerns of the enterprise’s management executives. Such alignment is an organization-wide issue that...
Leonel Plazaola, Johnny Flores, Norman Vargas, Mat...
HICSS
2008
IEEE
116views Biometrics» more  HICSS 2008»
14 years 4 months ago
Web Accessibility for the Blind: Corporate Social Responsibility or Litigation Avoidance?
On September 5, 2006, a legal precedent was set for web accessibility. Federal judge Marilyn Patel sustained discrimination claims by the National Federation for the Blind against...
Jonathan Frank
HICSS
2008
IEEE
113views Biometrics» more  HICSS 2008»
14 years 4 months ago
Development and Validation of Scales to Measure the Strategic Potential of IT-Enabled Resources: A Resource-Based Approach
This paper describes the development of reliable and valid scales for assessing the strategic potential of IT-enabled resources. Following to the resource-based view of the firm (...
Saggi Nevo, Michael R. Wade
HPDC
2008
IEEE
14 years 4 months ago
Managing SLAs of heterogeneous workloads using dynamic application placement
In this paper we address the problem of managing heterogeneous workloads in a virtualized data center. We consider two different workloads: transactional applications and long-ru...
David Carrera, Malgorzata Steinder, Ian Whalley, J...