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SIGUCCS
2003
ACM
13 years 12 months ago
Using a course management system to create a training course for student employees
The User Services unit of Information Technologies at the University of Delaware operates nine public computing facilities and employs about 150 students who work as assistants in...
Cindy Guerrazzi, Kate Webster
SIGUCCS
2003
ACM
13 years 12 months ago
Macintosh OS X: a smooth migration
The Ringling School of Art and Design is a fully accredited four year college of visual art and design with a student population of approximately 1000. The Ringling School has ach...
Scott E. Hanselman, Mahmoud Pegah
SIGUCCS
2003
ACM
13 years 12 months ago
Student staff: n. an energetic, brilliant, creative, talented potential rolled into a food-driven, sleep-deprived, unmotivated c
Students are a wonderful resource for any department of a college or university, especially an ITS department. They are inexpensive and abundant. They want to work at strange time...
Karen McRitchie
SIGUCCS
2003
ACM
13 years 12 months ago
Deep in the heart of client services: it's not just about hardware and software
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
Cynthia A. Murnan
SIGUCCS
2003
ACM
13 years 12 months ago
A simple web content management tool as the solution to a web site redesign
Before embarking upon a large web site project, whether creating a new site or just redesigning one, it is generally accepted practice not to begin work until all the problem spec...
David Thomas Dudek, Heidi A. Wieczorek