Using a course management system to create a training course for student employees

The User Services unit of Information Technologies at the University of Delaware operates nine public computing facilities and employs about 150 students who work as assistants in these sites. The Smith Hall site is the home of the I/O Services Desk, a classroom, and a public computing site. The I/O services area is the drop-off location for test scoring and frequency scan jobs (bubble scan sheets), and the site assistants follow outlined procedures to submit these jobs for processing. In addition, a large printing operation is located in this area, and the site assistants act as printer operators for these devices. Because of the I/O services responsibilities, students who work in the Smith Hall site require additional training. We are currently developing a training course for Smith site assistants using WebCT (course management software). In this training course, we will consolidate all training materials–all training materials will be accessible from one location. All training i...

• Type: Conference
• Year: 2003
• Where: SIGUCCS
• Authors: Cindy Guerrazzi, Kate Webster
• Keywords: I/o Services, Information Management, SIGUCCS 2003, Site Assistants, Training Course