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SIGUCCS
2003
ACM
13 years 12 months ago
The road less traveled: staff-driven re-org
Jeannie Zappe, Brian Hoyt, Lisa Veloz
SIGUCCS
2003
ACM
13 years 12 months ago
Evolution of the "Red Book": from (paper) rags to riches
Each summer, Academic and Research Computing (ARC) produces a guide for Mobile Computing Program participants describing the specifics of the selected laptop computer and
Nancy P. Kutner
SIGUCCS
2003
ACM
13 years 12 months ago
Student workers: the heart of the help desk
Managing a Help Desk staffed with part-time student workers can be quite a challenge. However, it has been the experience of the Louisiana State University Office of Computing Ser...
Rachel Daigle
SIGUCCS
2003
ACM
13 years 12 months ago
Establishing standards for usable and accessible user services web sites
The University of Delaware provides nearly all of its information on the World Wide Web; in fact, much of it can be found only on the Web. With this focus, it is critical that all...
Dorothy Ann Amsler