To reduce deployment and maintenance costs companies often decide to outsource parts of RFID infrastructure to an external application service provider. In scenarios where outsour...
In this paper we present an approach for specifying respect to security. When an organization wants to secure and prioritizing information security requirements in organiza- its sy...
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
Business webs are collections of enterprises designed to jointly satisfy a consumer need. Designing business webs calls for modeling the collaboration of enterprises from different...
— Service compositions provide a promising way to realize and coordinate automated support for business activities and processes. These business processes and their automated sup...
A Service Level Agreement (SLA) is an electronic contract between a service user and a provider, and specifies the service to be provided, Quality of Service (QoS) properties that...
Omer F. Rana, Martijn Warnier, Thomas B. Quillinan...