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    EGOV
    2009
    Springer
    80views Information Technology» more  EGOV 2009»
    Refinement, Validation and Benchmarking of a Model for E-Government Service Quality
    14 years 7 months ago
    Refinement, Validation and Benchmarking of a Model for E-Government Service Quality
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    This paper presents the refinement and validation of a model for Quality of e-Government Services (QeGS). We built upon our previous work where a conceptualized model was identifie...
    Babis Magoutas, Gregoris Mentzas
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