People increasingly rely on social networking websites to initiate personal and professional relationships. This requires that a considerable amount of trust be placed in stranger...
In this paper, we explore the benefits of videochat for families and the corresponding work that home users engage in to make a video call run smoothly. We explore the varieties o...
Janet Go, Joseph Kaye, Mirjana Spasojevic, Morgan ...
The success of Wikipedia and the relative high quality of its articles seem to contradict conventional wisdom. Recent studies have begun shedding light on the processes contributi...
The “localness” of participation in repositories of usergenerated content (UGC) with geospatial components has been cited as one of UGC’s greatest benefits. However, the deg...
Creativity is central to much human problem solving and innovation. Brainstorming processes attempt to leverage group creativity, but group dynamics sometimes limit their utility....
Socialization of newcomers is critical both for conventional groups. It helps groups perform effectively and the newcomers develop commitment. However, little empirical research h...
Boreum Choi, Kira Alexander, Robert E. Kraut, John...
In this paper, we examine the social roles of software tools in the English-language Wikipedia, specifically focusing on autonomous editing programs and assisted editing tools. Th...
In recent years, a growing number of studies examining how culture shapes computer-mediated communication (CMC) have appeared in the CHI and CSCW literature. Findings from these s...
An important aspect of collaborative information seeking (CIS) is making sense of the information found, i.e., collaborative sensemaking. We conducted an ethnographic study of the...
Although Wikipedia has increasingly attracted attention for its in-depth and timely coverage of breaking news stories, the social dynamics of how Wikipedia editors process breakin...