ISCC
1999
IEEE
14 years 4 months ago
1999
IEEE
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
DSOM
2000
Springer
14 years 4 months ago
2000
Springer
Abstract: Managing services on the Internet is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. ...
DSOM
2007
Springer
14 years 6 months ago
2007
Springer
Abstract. Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between prov...