One fascinating aspect of tool building for datamining is the application of a generalized datamining tool to a specific domain. Often times, this process results in a cross disci...
Andy Novobilski, Francis M. Fesmire, David Sonnema...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...