We all spend time every day looking for information in our email, yet we know little about this refinding process. Some users expend considerable preparatory effort creating compl...
Steve Whittaker, Tara Matthews, Julian A. Cerruti,...
Email can be considered as a virtual working environment in which users are constantly struggling to manage the vast amount of exchanged data. Although most of this data belongs t...
Simon Scerri, Gerhard Gossen, Brian Davis, Siegfri...
Today’s email clients were designed for yesterday’s email. Originally, email was merely a communication medium. Today, people engage in a variety of complex behaviours using e...
1 Electronic mail has become the most widely used business productivity application. However, people increasingly feel frustrated by their email. They are overwhelmed by the volum...
Steven L. Rohall, Dan Gruen, Paul Moody, Martin Wa...