Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focuse...
John A. Hughes, Val King, Tom Rodden, Hans Anderse...
We review the current status of ethnography in systems design. We focus particularly on new approaches to and understandings of ethnography that have emerged as the computer has m...
Andy Crabtree, Tom Rodden, Peter Tolmie, Graham Bu...