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CSCW
1994
ACM

Moving Out from the Control Room: Ethnography in System Design

14 years 4 months ago
Moving Out from the Control Room: Ethnography in System Design
Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going ethnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This paper reflects more generally on the experiences of using ethnography across a number of different projects and in a variety of domains of study. We identify a number of ways in which we have used ethnography to inform design and consider the benefits and problems of each. KEY WORDS: Systems Design and Development, Ethnographic Study, Design Methods, Studies of Work.
John A. Hughes, Val King, Tom Rodden, Hans Anderse
Added 09 Aug 2010
Updated 09 Aug 2010
Type Conference
Year 1994
Where CSCW
Authors John A. Hughes, Val King, Tom Rodden, Hans Andersen
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