ICIS 2000 | Sciweavers

35

ICIS
2000

98views Information Technology» more ICIS 2000»

Managing customer turnover in online services: a systems thinking approach

14 years 1 months ago

Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...

Amitava Dutta

claim paper

Read More »

25

click to vote

ICIS
2000

64views Information Technology» more ICIS 2000»

Value assessment of IS/IT service provision within organizations

14 years 1 months ago

Download www.cimerr.net

Gurpreet Dhillon, Jungwoo Lee

claim paper

Read More »

34

click to vote

ICIS
2000

89views Information Technology» more ICIS 2000»

Mechanisms for coping with unfair ratings and discriminatory behavior in online reputation reporting systems

14 years 1 months ago

Download www.rhsmith.umd.edu

Reputation reporting systems have emerged as an important risk management mechanism in online trading communities. However, the predictive value of these systems can be compromise...

Chrysanthos Dellarocas

claim paper

Read More »

28

click to vote

ICIS
2000

126views Information Technology» more ICIS 2000»

Switching cost and brand loyalty in electronic markets: evidence from on-line retail brokers

14 years 1 months ago

Download oz.stern.nyu.edu

Pei-Yu Sharon Chen, Lorin M. Hitt

claim paper

Read More »

40

click to vote

ICIS
2000

92views Information Technology» more ICIS 2000»

A Delphi examination of public sector ERP implementation issues

14 years 1 months ago

Download sky.fit.qut.edu.au

A Delphi survey of ERP life cycle management issues was conducted within five agencies of the Queensland government. The five agencies each implemented SAP Financials at around th...

She-I Chang, Guy G. Gable, Errol Smythe, Greg Timb...

claim paper

Read More »

27

click to vote

ICIS
2000

150views Information Technology» more ICIS 2000»

NIBCO's "Big Bang"

14 years 1 months ago