This paper describes a model that defines the attributes of domestic systems that lead to system dependability and a user-oriented specification method for support systems based...
Visual metaphors in the form of still or animated pictures have been used in user interfaces with the hope of enhancing learning and use of computer applications. This paper studi...
This paper describes an experiment which aims to examine the effectiveness and efficiency of a Virtual Reality Modelling Language (VRML) building model compared with equivalent ar...
Scientific problem solving often involves concordance (or discordance) analysis among the result sets from different approaches. For example, different scientific analysis met...
This paper presents an investigation of the self-serving biases of interface agent users. An experiment that involved 202 MS Office users demonstrated that, in contrast to the sel...
In recent years, there has been great interest in scenario-based design and other forms of user-centred design. However, there are many design processes that, often for good reaso...
Ann Blandford, Suzette Keith, Richard Butterworth,...
This paper reports on a study that investigated consumer use of e-services in a multichannel context. To develop a deeper understanding of what makes consumers decide to use the o...
Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally dev...
Dianne Cyr, Khaled Hassanein, Milena M. Head, Alex...