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IWC
2007
119views more  IWC 2007»
14 years 10 days ago
Dependable domestic systems design: A socio-technical approach
This paper describes a model that defines the attributes of domestic systems that lead to system dependability and a user-oriented specification method for support systems based...
Ian Sommerville, Guy Dewsbury
IWC
2007
104views more  IWC 2007»
14 years 10 days ago
Lightweight techniques for structural evaluation of animated metaphors
Visual metaphors in the form of still or animated pictures have been used in user interfaces with the hope of enhancing learning and use of computer applications. This paper studi...
Jorma Sajaniemi, Tuija Stützle
IWC
2007
100views more  IWC 2007»
14 years 10 days ago
Usefulness of VRML building models in a direction finding context
This paper describes an experiment which aims to examine the effectiveness and efficiency of a Virtual Reality Modelling Language (VRML) building model compared with equivalent ar...
Pietro Murano, Dino Mackey
IWC
2007
120views more  IWC 2007»
14 years 10 days ago
Visualizing set concordance with permutation matrices and fan diagrams
Scientific problem solving often involves concordance (or discordance) analysis among the result sets from different approaches. For example, different scientific analysis met...
Bo Hyoung Kim, Bongshin Lee, Jinwook Seo
IWC
2007
105views more  IWC 2007»
14 years 10 days ago
Are interface agents scapegoats? Attributions of responsibility in human-agent interaction
This paper presents an investigation of the self-serving biases of interface agent users. An experiment that involved 202 MS Office users demonstrated that, in contrast to the sel...
Alexander Serenko
IWC
2007
78views more  IWC 2007»
14 years 10 days ago
Moving face-to-face communication to Web-based systems
Jane Coughlan, Robert D. Macredie, Nayna Patel
IWC
2007
134views more  IWC 2007»
14 years 10 days ago
Disrupting digital library development with scenario informed design
In recent years, there has been great interest in scenario-based design and other forms of user-centred design. However, there are many design processes that, often for good reaso...
Ann Blandford, Suzette Keith, Richard Butterworth,...
IWC
2007
92views more  IWC 2007»
14 years 10 days ago
Consumers, channels and communication: Online and offline communication in service consumption
This paper reports on a study that investigated consumer use of e-services in a multichannel context. To develop a deeper understanding of what makes consumers decide to use the o...
Geke van Dijk, Shailey Minocha, Angus Laing
IWC
2007
106views more  IWC 2007»
14 years 10 days ago
The role of social presence in establishing loyalty in e-Service environments
Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally dev...
Dianne Cyr, Khaled Hassanein, Milena M. Head, Alex...