Most studies about instant messaging (IM) are based on self-report data. We logged thousands of real IM conversations and examined them to find characteristic patterns of IM use i...
Ellen Isaacs, Candace A. Kamm, Diane J. Schiano, A...
We report on our experiences of introducing an instant messaging and group chat application into geographically distributed workgroups. We describe a number of issues we encounter...
James D. Herbsleb, David L. Atkins, David G. Boyer...
We introduce Amigo ? an Instant Messaging (IM) client for handheld computers. Amigo allows free-form images as well as handwriting to be sent between people, taking advantage of t...
In this work, we introduce the use of tags to support the near synchronous use of instant messaging (IM). As a proof-of-concept, we developed a plug-in in Lotus Sametime, an enter...
Gary Hsieh, Jennifer Lai, Scott E. Hudson, Robert ...
The initiation of interaction in face-to-face environments is a gradual process, and takes place in a rich information landscape of awareness, attention, and social signals. One o...
Jeremy P. Birnholtz, Carl Gutwin, Gonzalo Ramos, M...