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    ICIW
    2007
    IEEE
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    E-Satisfaction - A Comprehensive Framework
    14 years 6 months ago
    E-Satisfaction - A Comprehensive Framework
    Download  dspace.iimk.ac.in
    As more and more e-retailers promise their customers that online experiences will be satisfying ones, understanding what creates a satisfying customer experience becomes crucial. ...
    Akshay Anand
    claim paper
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