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ECIS
2011
13 years 8 days ago
Post adoption behaviour of e-service users: an empirical study on chinese online travel service users
Post adoption behaviours of e-service users are important for e-service providers to increase both their revenues and profits. This paper develops a model to investigate the facto...
Hongxiu Li, Yong Liu
JCP
2008
131views more  JCP 2008»
14 years 14 days ago
Multi-Index Cooperative Mixed Strategy for Service Selection Problem in Service-Oriented Architecture
Under the environment of Service-Oriented Architecture (SOA), service users have to decide how to choose the proper provider from the candidates to obtain optimal service level. Th...
Yimin Shen, Jing Zhang, Yushun Fan
DSOM
2000
Springer
14 years 4 months ago
A Customer Service Management Architecture for the Internet
Abstract: Managing services on the Internet is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. ...
Ron A. M. Sprenkels, Aiko Pras, Bert-Jan van Beijn...