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SOPR
1998
117views more  SOPR 1998»
13 years 11 months ago
Towards mature IT services
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain work...
Frank Niessink, Hans van Vliet
SOPR
1998
117views more  SOPR 1998»
13 years 11 months ago
Software processes: a retrospective and a path to the future
Software engineering focuses on producing quality software products through quality processes. The attention to processes dates back to the early 70’s, when software engineers r...
Gianpaolo Cugola, Carlo Ghezzi
SOPR
1998
80views more  SOPR 1998»
13 years 11 months ago
Entry strategies into the process improvement initiative
One of the more important steps in starting a process improvement initiative is to determine the appropriate tasking and the scope of the process improvement program. There is gre...
Tim C. Kasse, Patricia A. Mcquaid