While spam is considered a crucial problem for both companies and ordinary computer users, little is known about how spam actually affects companies and which anti-spam techniques...
Although customer relationship management (CRM) is currently gaining widespread popularity in several disciplines and industries, mobile medium as an element of CRM is rarely take...
Jaakko Sinisalo, Jari Salo, Heikki Karjaluoto, Mat...
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...
Unstable software requirements are common and call for Agile practices. On the other hand, quality standards and recommendations, to which companies must adhere to play in selecte...
An online software agent that helps smokers quit was designed and tested. We created a library of categorized smoking cessation messages using meta-data corresponding to the Stage...
We investigate the temporal implications of information technology by examining its use in the work practices of physicians and nurses in an emergency department. We conceptualize...
Spam e-mails have become a serious technological and economic problem. So far we have been reasonably able to resist spam e-mails and use the Internet for regular communication by...
— System software strongly relies on the availability of static as well as dynamic adaptation techniques. With AspectOriented Programming (AOP) it is now possible to adapt even p...
As local law enforcement organizations continue to embrace IT, the successful management of these technologies will continue to have expanding implications for the municipal organ...