The computer support of cooperation and knowledge production across socially distributed activity systems has become an important topic in the context of the discourse on ,,knowle...
Automated Guided Vehicle (AGV) logistic handling system are widely adopted when high transportation capacity and quality of service are the most important characteristics to reach...
Elisa Gebennini, Sara Dallari, Andrea Grassi, Gius...
This paper relates experiences of a project where an ethnographic study of air traffic controllers is being used to inform the design of the controllers' interface to the fli...
Richard Bentley, John A. Hughes, David Randall, To...
Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focuse...
John A. Hughes, Val King, Tom Rodden, Hans Anderse...
An experiment with distance technology in a secondyear Object-Oriented Systems Design course is described. Video and computer conferencing were used in tutorial sessions where a t...
We review the current status of ethnography in systems design. We focus particularly on new approaches to and understandings of ethnography that have emerged as the computer has m...
Andy Crabtree, Tom Rodden, Peter Tolmie, Graham Bu...