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Integrating groupware in work practices poses a range of interrelated problems comprising organisational and technological issues. These are complex issues, since they derive from...
In this paper we outline a typology, which will be useful for those engaged in the design and customization of information systems in healthcare. Drawing on ethnographic case stud...
The organizational view on work systems focuses on the desired outcomes of work, while the emergent view focuses on how the work actually gets done. Often a gap exists between thes...
Bart-Jan van Putten, Virginia Dignum, Maarten Sier...
We report on an examination of work practice in a knowledge-based, document-intensive organisation and describe the role of paper in that work. We show how such an examination can...
Collaboration Engineering (CE) projects can run for months and can require substantial expenditures of effort and resources. CE is an approach to designing collaborative work prac...