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HICSS 2003 Hawaii International Conference on System Sciences

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HICSS
2003
IEEE

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Assessing the Readiness of Firms for CRM: A Literature Review and Research Model

13 years 10 months ago

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The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...

Rosalie J. Ocker, Susan Mudambi

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Id	Views	Title	Status

1	359	Assessing the Readiness of Firms for CRM: A Literature Review and Research Model	claim
2	260	Automating Land Management: An Interpretive Analysis of Information Technology Management within the Bureau of Land Management	claim
3	250	A Method for Demand-Driven Information Requirements Analysis in Data Warehousing Projects	claim
4	221	"Applying TAM to E-Services Adoption: The Moderating Role of Perceived Risk"	claim
5	220	Applications of Hidden Markov Models to Detecting Multi-Stage Network Attacks	claim
6	215	A Field Study of Use of Synchronous Chat in Online Courses	claim
7	214	An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry	claim
8	212	Information Assurance Measures and Metrics - State of Practice and Proposed Taxonomy	claim
9	211	Effective Intrusion Detection Using Multiple Sensors in Wireless Ad Hoc Networks	claim
10	209	A Tool for the Capture and Use of Process Knowledge in Process Tailoring	claim
11	209	Divergent Approaches and Converging Views: Drawing Sensible Linkages between Knowledge Management and Organizational Learning	claim
12	207	Multi-Agent Systems and Microeconomic Theory: A Negotiation Approach to Solve Scheduling Problems in High Dynamic Environments	claim
13	207	Formalizing Multi-Agent POMDP's in the context of network routing	claim
14	202	Automated Coaching of Collaboration Based on Workspace Analysis: Evaluation and Implications for Future Learning Environments	claim
15	202	Adoption Process of Upgrading Software: An Empirical Study of Windows XP	claim
16	201	Design and Evaluation of Improvement method on the Web Information Navigation - A Stochastic Search Approach	claim
17	201	Critical Success Factors of Enterprise Resource Planning Systems Implementation Success in China	claim
18	200	A Dynamic Assignment Problem in a Mobile System with Limited Bandwidth	claim
19	200	Scatternet Formation of Bluetooth Ad Hoc Networks	claim
20	198	Allocating Time and Resources in Project Management Under Uncertainty	claim
21	193	Ambient computing applications: an experience with the SPREAD approach	claim
22	193	Message Sense Maker: Engineering a Tool Set for Customer Relationship Management	claim
23	188	A Collaborative Project Management Architecture	claim
24	186	Personalization through Mask Marketing	claim
25	184	Content Based File Type Detection Algorithms	claim
26	183	CRMA: A Cycle-breaking Multicast Routing Algorithm for Supporting QoS over the Internet	claim
27	182	Business Intelligence Explorer: A Knowledge Map Framework for Discovering Business Intelligence on the Web	claim
28	180	Impact of Electronic Commerce Customer Relationship Management on Corporate Success - Results from an Empirical Investigation	claim
29	180	A Case Study of Integrating Knowledge Management into the Supply Chain Management Process	claim
30	179	Approaches of Wireless TCP Enhancement and A New Proposal Based on Congestion Coherence
31	179	JUMBL: A Tool for Model-Based Statistical Testing	claim
32	179	A QoS Metamodel and its Realization in a CORBA Component Infrastructure	claim
33	178	A Contract and Rights Management Framework Design for Interacting Brokers	claim
34	177	Is the Applicability of Web-Based Surveys for Academic Research Limited to the Field of Information Technology?	claim
35	176	Ad-Hoc Association-Rule Mining within the Data Warehouse	claim
36	175	Towards a Strategy for Sense-Making of Empirical Knowledge Management Perceptions - The TFL Methodology	claim
37	174	XyberScout: A Platform for the Efficient Construction of Mobile Location Aware Information Systems	claim
38	174	Semantic Interoperability in the Fixed Income Securities Industry: A Knowledge Representation Architecture for Dynamic Integration of Web-Based Information	claim
39	174	Linking Perception and Action in a Control Architecture for Human-Robot Domains	claim
40	173	Business-to-Business Value Drivers and eBusiness Infrastructures in Financial Services: Collaborative Commerce Across Global Markets and Networks	claim
41	173	An Activity-Based Model of Collective Knowledge	claim
42	172	Convergence Through Solution Interoperability: Case Study of Integrated Telecommunication Design and Incremental Deployment	claim
43	171	Improving the Efficiency of Interactive Sequential Pattern Mining by Incremental Pattern Discovery	claim
44	168	'Pay-per-use' Concept in Healthcare: A Grounded Theory Perspective	claim
45	167	An Adaptive QoS Routing Protocol with Dispersity for Ad-hoc Networks	claim
46	167	Discovering Group Interaction Patterns in a Teachers Professional Community	claim
47	166	Comparative Genome Annotation for Mapping, Prediction and Discovery of Genes	claim
48	165	Analysis of the Effectiveness of Global Virtual Teams in Software Engineering Projects	claim
49	165	The Birth of An E-Business System Architecture: Conflicts, Compromises, and Gaps in Methods	claim
50	164	On a Text-Processing Approach to Facilitating Autonomous Deception Detection	claim
51	164	From Computer Networks to Agent Networks	claim
52	162	Decision Support Models for Composing and Navigating through e-Learning Objects	claim
53	161	Enhanced Knowledge Management with eXtensible Rule Markup Language	claim
54	160	Context-Awareness on Mobile Devices - the Hydrogen Approach	claim
55	160	Digital Documents and Media	claim
56	159	Application Service Providing as Part of Intelligent Decision Support for Supply Chain Management	claim
57	159	Emergent Structures in Supply Chains - A Study Integrating Agent-Based and System Dynamics Modeling	claim
58	159	Building a Knowledge Sharing Company - Evidence From the Finnish Insurance Industry	claim
59	156	Developing Video Services for Mobile Users	claim
60	156	Quality-of-Service-Oriented Media Access Control for Advanced Mobile Multimedia Satellite Systems	claim
61	156	Foundations of SMS Commerce Success: Lessons from SMS Messaging and Co-Opetition	claim
62	155	Consumers cognition towards communities: Customer-centred community design using the means-end chain perspective	claim
63	155	No More Shadow Boxing with Online Music Piracy: Strategic Business Models to Enhance Revenues	claim
64	155	Developing Analytic, Cognitive and Linguistic Skills with an Electronic Negotiation System	claim
65	154	Data-driven Methodology to Extending Workflows to E-services over the Internet	claim
66	154	Applying the normative aspect of stakeholder analysis to electronic commerce diffusion: Stakeholder consideration for the elimination of the digital divide	claim
67	154	A Framework for Argumentation of Decision Task Generation and Identification	claim
68	154	Project JXTA-C: Enabling a Web of Things	claim
69	153	Balancing Safety Against Performance: Tradeoffs in Internet Security	claim
70	153	Automatic Mediation between Incompatible Component Interaction Styles	claim
71	152	Collaboration Platforms for Virtual Student Communities	claim
72	152	Advanced Technology and Knowledge Transfer	claim
73	151	A Simple GSPN for Modeling Common Mode Failures in Critical Infrastructures	claim
74	151	An Evaluation of Applying Use Cases to Construct Design versus Validate Design	claim
75	150	Adaptive Location Management Strategy Combining Distance-Based Update and Sectional Paging Techniques	claim
76	148	Managing Multimedia Traffic in IP Integrated over Differentiated Services: SIP dynamic signaling inter-working	claim
77	148	Strategies for the Successful Implementation of Workflow Systems within Healthcare: A Cross Case Comparison	claim
78	148	A Framework for Case-Based Fuzzy Multicriteria Decision Support for Tropical Cyclone Forecasting	claim
79	148	Bluenet II - A Detailed Realization of the Algorithm and Performance	claim
80	147	Decision Making for Robust Resilient Systems	claim
81	147	Balancing Energy Saving and QoS in the Mobile Internet: An Application-Independent Approach	claim
82	146	A Performance Environment Perspective of Knowledge Management	claim
83	146	A Model for the Emergence and Diffusion of Software Standards	claim
84	145	The DISCIPLE System for Collaboration over the Heterogeneous Web	claim
85	145	The Collaborative Conflict Management Style and Cultural Diversity in DGSS Supported Fuzzy Tasks: An Experimental Investigation	claim
86	144	Software Business Models and Contexts for Software Innovation: Key Areas for Software Business Research	claim
87	144	A Self-Disclosure Model for Personal Health Information	claim
88	144	Democracy Functions of Information Technology	claim
89	144	A Hybrid Approach for User Profiling	claim
90	143	Formation, Routing, and Maintenance Protocols for the BlueRing Scatternet of Bluetooths	claim
91	142	Blackout Mitigation Assessment in Power Transmission Systems	claim
92	142	Evolution of a Knowledge Focused Computer Supported Learning System by Ensuring Extensibility through Generalization and Replication	claim
93	141	Developing a Value-Based Decision-Making Model for Inquiring Organizations	claim
94	141	Understanding the Foundation of Mobile Content Quality A Presentation of a New Research Field	claim
95	140	Pervasive Real-Time IT as a Disruptive Technology for the IS Field	claim
96	140	Token Dispensers for GSS Race Conditions: Locking Things That Don't Exist	claim
97	140	Vision Support Studios: A Framework for Research	claim
98	140	Are there First-Mover Advantages in B2B eCommerce Technologies?	claim
99	140	Earning a Living among Peers - the Quest for viable P2P Revenue Models	claim
100	140	Business Process Engineering versus E-Business Engineering - A summary of case experiences	claim
101	140	Electronic Voting: Algorithmic and Implementation Issues	claim
102	140	The Effects of Time and Personality on the Productivity of Management Information Systems	claim
103	139	Modeling of information dominance in complex systems: A system partitioning and hybrid control framework	claim
104	138	The BASP Agent-Based Modeling Framework: Applications, Scenarios and Lessons Learned	claim
105	138	The Illusion of Effective Management Information: A Critical Perspective	claim
106	138	Towards Verifying Parametrised Hardware Libraries with Relative Placement Information	claim
107	138	Can IT Help Government to Restore Public Trust?: Declining Public Trust and Potential Prospects of IT in the Public Sector	claim
108	138	A Single Buyer-Single Supplier Bargaining Problem with Asymmetric Information - Theoretical Approach and Software Implementation	claim
109	137	Adjusting Safety Stock Requirements with an AHP-Based Risk Analysis	claim
110	137	Augmented Cognition: Allocation of Attention	claim
111	136	Adopting New IT by Learning in Groups: Results of Discourse Analysis	claim
112	136	Value Positions for Financial Institutions in Electronic Bill Presentment and Payment (EBPP)	claim
113	136	Applying Multiple Query Optimization in Mobile Databases	claim
114	136	Increasing Understanding of the Modern Testing Perspective in Software Product Development Projects	claim
115	136	Management of Material Flows in Closed-Loop Supply Chains	claim
116	136	Dynamic Network Interface Selection in Multihomed Mobile Hosts	claim
117	135	Market Entry Strategies of Application Service Providers: Identifying Strategic Differentiation	claim
118	134	User Centred Opportunities for Supporting Consumer Behaviour Through Handheld and Ubiquitous Computing	claim
119	134	Secure Connections in Bluetooth Scatternets	claim
120	134	Scheduling the Supply Chain by Teams of Agents	claim
121	132	Supporting Collaborative Exercises for Distance Education	claim
122	132	Experience with ANSI C Markup Language for a Cross-Referencer	claim
123	132	Markets for Reliability and Financial Options in Electricity: Theory to Support the Practice	claim
124	132	Establishing a Contact Centre for Public Health Care	claim
125	131	Requirements Elicitation and Elicitation Technique Selection: A Model for Two Knowledge-Intensive Software Development Processes	claim
126	131	An ERP Maintenance Model	claim
127	131	Free Riding: A New Challenge to Peer-to-Peer File Sharing Systems	claim
128	130	An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Usability and Resistance	claim
129	130	Politeness Theory and Computer-Mediated Communication: A Sociolinguistic Approach to Analyzing Relational Messages	claim
130	130	Estimating the Actual Cost of Transmission System Congestion	claim
131	130	Attack Recognition for System Survivability: A Low-level Approach	claim
132	130	CANDI: A System for Classifying the Security Risks in Network Appliances	claim
133	129	Experimental Studies and Modeling of an Information Embedded Power System	claim
134	129	Towards an Ontology for e-Document Management in Public Administration - the Case of Schleswig-Holstein	claim
135	129	Peer-to-Peer Networks for Virtual Home Environments	claim
136	129	The Transitional Role of Institutional Trust in Online Interorganizational Relationships	claim
137	128	Developing a Community Vision: The Case of a Regional United Way	claim
138	128	IRTL (Information Resource Transaction Layer) Middleware Design for P2P and Open GRID Services	claim
139	128	Sensor Fusion and Complex Data Analysis for Predictive Maintenance	claim
140	127	Breeding Software Test Cases with Genetic Algorithms	claim
141	127	Evaluating Telemedicine Systems Success: A Revised Model	claim
142	127	SME E-Procurement Adoption in Hong Kong - The Roles of Power, Trust and Value	claim
143	127	Storage Model for CDA Documents	claim
144	127	Designed for Success - Empirical Evidence on Features of Corporate Web Pages	claim
145	127	Testing Design of a Social Innovation The Environmental Mitigation Banking System	claim
146	126	Measuring Cognitive Load with EventStream Software Framework	claim
147	126	A Watermarking Infrastructure for Enterprise Document Management	claim
148	126	The Impacts of Delphi Communication Structure on Small and Medium Sized Asynchronous Groups: Preliminary Results	claim
149	126	E-Services in the Internet Job Market	claim
150	126	Investigating the Causes of Seed Returns in the Agribusiness Industry	claim
151	126	Towards a Flexible ICT-Architecture for Multi-Channel E-Government Service Provisioning	claim
152	126	Beyond Mobile: Research Topics for upcoming Technologies in the Insurance Industry	claim
153	125	A Marketing Model for Mobile Wireless Services	claim
154	125	Facilitator's Invisible Expertise and Supra-Situational Activities in a Telelearning Environment	claim
155	125	Impact of Technology Sustainability on Healthcare Governance	claim
156	125	Applying a Layered Policy Model to IP Based Voice Services	claim
157	125	Verifying Trustworthiness Requirements in Distributed Systems with Formal Log-file Analysis	claim
158	124	A Framework for Strategic Balancing of Knowledge Management Initiatives	claim
159	124	Community Building and Virtual Teamwork in an Online Learning Environment	claim
160	124	Identifying Transformer Incipient Events for Maintaining Distribution System Reliability	claim
161	124	Exploring the Impacts of Knowledge (Re)Use and Organizational Memory on the Effectiveness of Strategic Decisions: A Longitudinal Case Study	claim
162	124	Knowledge Map Creation and Maintenance for Virtual Communities of Practice	claim
163	124	Architecture of a Mobile Internet	claim
164	124	Virtual Organizing: Using Threads to Coordinate Distributed Work	claim
165	123	Adoption of Collaboration Information Technologies in Australian and US Organizations: A Comparative Study	claim
166	123	A Two-Level Approach to Making Class Predictions	claim
167	123	The Conceptualization of Trust, Risk and Their Relationship in Electronic Commerce: The Need for Clarifications	claim
168	123	Issues in Rational Planning in Multi-Agent Settings	claim
169	123	Structuring Business Models in a Web Representation	claim
170	122	Managing Quality Uncertainty Through Contingency Pricing	claim
171	122	A Three-Layer Architecture for E-Contract Enforcement in an E-Service Environment	claim
172	122	On Reducing Broadcast Redundancy in Ad Hoc Wireless Networks	claim
173	121	A Comparison of Distributed Groupware Implementation Environments	claim
174	121	MOBICHARTS: A Notation to Specify Mobile Computing Applications	claim
175	121	Community Collective Efficacy: Structure and Consequences of Perceived Capacities in the Blacksburg Electronic Village	claim
176	121	Repeatable Quality Assurance Techniques for Requirements Negotiations	claim
177	121	The Gender Factor in Virtual Reality Navigation and Wayfinding	claim
178	121	Fifteen Years of GSS in the Field: A Comparison Across Time and National Boundaries	claim
179	120	Supporting Collaborative Learning by Matching Human Actors	claim
180	120	Evaluating On-line Learning Platforms: a Case Study	claim
181	120	A Primitive Study of Logrolling in e-Negotiation	claim
182	119	Towards M-Communities: - The Case of COSMOS Healthcare	claim
183	119	Modeling and Analyzing Communications Infrastructure A Case Study of an International Organization	claim
184	119	The Impact of Project Management Heuristics to IS Projects	claim
185	119	A First Person IP over HDSL Case Study	claim
186	118	The Role of Organizational Culture in the Management of Clinical e-health Systems	claim
187	118	On-Line Intrusion Detection and Attack Prevention Using Diversity, Generate-and-Test, and Generalization	claim
188	118	Lessons Learned from Real DSL Experiments	claim
189	117	The German Mobile Standards Battle	claim
190	117	Measuring the Degree of Virtualization - An Empirical Analysis in two Austrian Industries	claim
191	117	Performance of Integrated Supply Chains - An International Case Study in High Tech Manufacturing	claim
192	117	Developing Sustainable B2B E-Commerce Scenarios in the Chinese Context A Research Proposal	claim
193	117	Evolution of Planning for Wireless Communication Systems	claim
194	116	Research on Task Complexity as a Foundation for Augmented Cognition	claim
195	116	XML Based Robust Client-Server Communication for a Distributed Telecommunication Management System	claim
196	116	Modeling Instrumental Conditioning - The Behavioral Regulation Approach	claim
197	116	How Performance and Self-Efficacy Influence the Ease of Use of Object-Orientation: The Moderating Effect of Prior Training	claim
198	116	On Optimization of Reliability of Distributed Generation-Enhanced Feeders	claim
199	116	Identifying a Company's Non-Customer Online Communities: a Proto-typology	claim
200	115	Design and Implementation of a Bridge between CORBA's Notification Service and the Java Message Service	claim
201	115	Context-Driven Assessment of Commercial Web Sites	claim
202	115	Enterprise Resource Planning Experience in Taiwan: An Empirical Study and Comparative Analysis	claim
203	114	A UML-Driven Enterprise Architecture Case Study	claim
204	114	The Effect of Bilingual Term List Size on Dictionary-Based Cross-Language Information Retrieval	claim
205	114	The Efficacy of Mobile e-Procurement: A Pilot Study	claim
206	114	Information in Health Care Process - Evaluation Toolkit Development	claim
207	114	Duration in the Digital Economy	claim
208	114	Evaluating Offshore IT Outsourcing in India: Supplier and Customer Scenarios	claim
209	114	Trusted Software's Holy Grail	claim
210	113	Characteristics of IT Outsourcing Contracts	claim
211	113	Playing the Dilemma: Dilemmas as an Instrument in System Development and Use	claim
212	113	Multi-Criteria Task Assignment in Workflow Management Systems	claim
213	112	Applying the Task-Technology Fit Model to WWW-based Procurement: Conceptualization and Measurement	claim
214	112	XML Security Using XSLT	claim
215	112	Learning Through Telemedicine Networks	claim
216	112	Creating a Scenariologic - Design and Application of a Repeatable Methodology	claim
217	112	Assessments of Usability Engineering Processes: Experiences from Experiments	claim
218	112	Balanced Scorecard Driven Business Process Definition Using XML	claim
219	112	The Impact of Stimulus Diversity on Creative Solution Generation: An Evaluation of the Cognitive Network Model of Creativity	claim
220	111	Modeling the User Acceptance of E-Mail	claim
221	111	Evaluating Support for Improvisation in Simulated Emergency Scenarios	claim
222	110	Individual and Team Contexts in a Design Process	claim
223	110	Modeling Web Applications Using Java and XML Related Technologies	claim
224	110	Wireless Brainstorming: Overcoming Status Effects in Small Group Decisions	claim
225	110	Making e-Government happen Everyday co-development of services, citizenship and technology	claim
226	110	Phobos: A Front-End Approach to Extensible Compilers	claim
227	110	E-Skills: The Next Hurdle for ERP Implementations	claim
228	110	The Research on the Policy Information System: A Case Study of National Health Insurance Policy in Taiwan	claim
229	110	Telecommunication Infrastructure Investments and Firm Performance	claim
230	109	The 'Vanishing' IT Productivity: A Simple Theory	claim
231	109	Towards a Structurational Theory of Information Systems: A Substantive Case Analysis	claim
232	108	Border Node Retransmission Based Probabilistic Broadcast Protocols in Ad-Hoc Networks	claim
233	108	A Model for Evaluating Potential WBE Innovations	claim
234	108	Event-based Workflow and the Management Interface	claim
235	108	Application Generator: A Framework and Methodology for IS Construction	claim
236	107	Heritage and the Role of Data Management Systems: A Prototype Model for New Zealand	claim
237	107	Leveraging Mobile Technology for m-Learning: 3rd Generation Threaded Discussions	claim
238	107	The Customer-Centric Data Warehouse - An Architectural Approach to Meet the Challenges of Customer Orientation	claim
239	107	Telemedicine in Sub-Saharan Africa: A Proposed Delphi Study	claim
240	107	XML Access Control for Semantically Related XML Documents	claim
241	107	Embedding Domain Specific Languages in the Attribute Grammar Formalism	claim
242	106	Formal Behavioural Synthesis of Handel-C Parallel Hardware Implementations from Functional Specifications	claim
243	106	An Alternative View of Knowledge Discovery	claim
244	106	Measuring Healthcare Inequities using the Gini Index	claim
245	106	Benchmarking Mobile Network QoS	claim
246	106	Is web-based seminar an effective way of learning in adult education?	claim
247	105	Virtual (3D) Collaborative Environments: An Improved Environment for Integrated Product Team Interaction?	claim
248	105	Relationship Analysis: A Research Plan for Enhancing Systems Analysis For Web Development	claim
249	105	Does the Extended Technology Acceptance Model Apply to Physicians	claim
250	105	New Software Development Paradigms and Possible Adoption for Security	claim
251	105	A Content Analytic Comparison of FTF and ALN Case-Study Discussions	claim
252	105	4 Perspectives on Web Information Systems	claim
253	105	ASP: An Adaptive Energy-Efficient Polling Algorithm for Bluetooth Piconets	claim
254	105	Synthesizing Evocative Imagery through Design Patterns	claim
255	105	Experimental Validation of Multidimensional Data Models Metrics	claim
256	104	Information Technology Investment and Adoption: A Rational Expectations Perspective	claim
257	104	Does e-Business Modeling Really Help?	claim
258	104	Science Investigation System for Telescopes in Education Research	claim
259	104	An Epistemological Taxonomy for Knowledge Management Systems Analysis	claim
260	104	Online Assignment Management: An Evolutionary Tale	claim
261	104	Development of the Information Systems Implementation Research Method	claim
262	104	Certification Support for Automatically Generated Programs	claim
263	104	Transaction Management for M-Commerce at a Mobile Terminal	claim
264	103	Wireless Sensor Placement For Reliable and Efficient Data Collection	claim
265	103	Trust, Trait Theory, and Collaboration in Telemedicine: A Circumplex Perspective	claim
266	103	Codifiability, Relationship-Specific IT Investment, and Optimal Contracting	claim
267	103	Toward More Robust Infrastructure: Observations on Improving the Resilience and Reliability of Critical Systems	claim
268	103	Modifying Adoption Research for Mobile Internet Service Adoption: Cross-Disciplinary Interactions	claim
269	103	Theory and Evaluation of Human Robot Interactions	claim
270	102	Prototype-Matching System for Allocating Conference Papers	claim
271	102	Economics of Technology Standards: Implications for Offline Movie Piracy in a Global Context	claim
272	102	Trust in Electronic Environments	claim
273	102	Public Attitudes towards a National Identity "Smart Card: " Privacy and Security Concerns	claim
274	102	Deferred Systems Software Model for Semantic Information Sharing in Context on the Web	claim
275	102	Revising the Intellectual Bandwidth Model and Exploring its Use by a Corporate Management Team	claim
276	101	System Architecture for Cross Border Payment A Case Study for the Financial Services Industry	claim
277	101	The Online News Genre through the User Perspective	claim
278	101	Displaying Aggregate Data, Interrelated Quantities, and Data Trends in Electric Power Systems	claim
279	101	Omnisphere: a Personal Communication Environment	claim
280	100	Increase of Potential Intellectual Bandwidth in a Scientific Community through Implementation of an End-User Information System	claim
281	100	An Examination of DSLs for Concisely Representing Model Traversals and Transformations	claim
282	100	Aligning Strategies: Organizational, Project, Individual	claim
283	100	Data Mining and Information Retrieval	claim
284	99	Distributed Object and Component-Based Software Systems	claim
285	99	Locational Pricing and Scheduling for an Integrated Energy-Reserve Market	claim
286	99	Towards Feasible Topology Formation Algorithms for Bluetooth-based WPANs	claim
287	99	A probabilistic loading-dependent model of cascading failure and possible implications for blackouts	claim
288	99	"Yeah, the Rush ain't here yet - Take a break": Creation and Use of an Artifact as Organizational Memory	claim
289	99	Electronic Government at the Grass Roots: Contemporary Evidence and Future Trends	claim
290	99	Financial Model-Base Construction for Flexible Model Manipulation of Models and Solvers	claim
291	98	The Importance of Articulation Work to Agency Content Management: Balancing Publication and Control	claim
292	98	Field Modifiable Architecture with FPGAs and its Design/Verification/Debugging Methodologies	claim
293	98	Effectiveness and Applicability of Internet-Based Training in the Corporation - Case of Egypt	claim
294	98	The Influence of the Meaning of Pictures and Words on Web Page Recognition Performance	claim
295	98	On the Limits of Bottom-Up Computer Simulation: Towards a Nonlinear Modeling Culture	claim
296	98	Organizational Impact of Information Technology (IT) in the Context of E-Business: Development of a General Framework for Balancing the Tensions between Opportunities and Risks	claim
297	97	Strategic Bidding for Multiple Units in Simultaneous and Sequential Auctions	claim
298	97	Java Mobile Agents on Project JXTA Peer-to-Peer Platform	claim
299	97	Efficacy and Sustainability of a Telerehabilitation Program	claim
300	96	On the e-Negotiation of Unmatched Logrolling Views	claim
301	95	Matching Needs - Application Service Providing for Asynchronous Learning Networks	claim
302	95	An Integrated Multimedia Environment for Speech Recognition Using Handwriting and Written Gestures	claim
303	95	Knowledge Transfer in Virtual Information Systems Development Teams: An Empirical Examination of Key Enablers	claim
304	95	An Interactive Software-Agent Smoking Cessation Program	claim
305	95	Knowledge Negotiation in Asynchronous Learning Networks	claim
306	94	A Theory and Measurement of Meeting Satisfaction	claim
307	94	A Hop Constrained Min-Sum Arborescence with Outage Costs	claim
308	93	IT Businesses and Franchising: A Research Proposal	claim
309	93	Designing Government Information Access Programs: A Holistic Approach	claim
310	93	The Science and Engineering of E-Negotiation: An Introduction	claim
311	93	A General Method for Statistical Performance Evaluation	claim
312	93	Performance of Bluetooth Bridges in Scatternets With Exhaustive Service Scheduling	claim
313	92	IT and Institutional Constraints: Effects of Legal and Administrative Constraints to Use IT in Production of Health Care Services - Focus on Finland	claim
314	92	Distributed Energy-conserving Routing Protocols	claim
315	92	Human-Robot Interaction for Intelligent Assisted Viewing During Teleoperation	claim
316	91	Strategic Investment Planning by Using Dynamic Decision Trees	claim
317	90	Information Technology Augmentation of The Skilled Facilitator Approach	claim
318	90	A Prototype for Multiple Whole Genome Alignment	claim
319	90	Web Community of Agents for the Integrated Logistics of Industrial Districts	claim
320	90	Supporting JIGSAW-Type Collaborative Learning	claim
321	90	Quality of Service Routing in Ad-Hoc Networks Using OLSR	claim
322	90	Enterprise Wide Development - A Survey of Critical Factors for Co-Ordinated Development in Complex Organizations: What Development Managers Consider	claim
323	90	An Individual View on Cooperation Networks	claim
324	89	A Two-Cell-Lookahead Call Admission and Handoff Management Scheme for Multimedia LEO Satellite Networks	claim
325	88	Visualization for Shipboard Power Systems	claim
326	88	Modeling Growth of Cellular Services in India: A Systems Dynamics Approach	claim
327	88	Development of a Hand-held Real-time Decision Support Aid for Critical Care Nursing	claim
328	88	Information Technology Fashions: Lifecycle Phase Analysis	claim
329	88	An Efficient Link Polling Policy by Pattern Matching for Bluetooth Piconets	claim
330	88	Expanding Citizen Access and Public Official Accountability through Knowledge Creation Technology: One Recent Development in e-Democracy	claim
331	88	Using Narrative Inquiry in a Study of Information Systems Professionals	claim
332	88	Internet Use, Transparency, and Interactivity Effects on Trust in Government	claim
333	87	Using Mobile Technology to Support eDemocracy	claim
334	87	Studying Teamwork in Global IT Support	claim
335	87	GriT: A CORBA-Based GRID Middleware Architecture	claim
336	87	Using Familiar Single-User Editors for Collaborative Editing	claim
337	85	Participation in Collaboration Electronic Marketplaces	claim
338	85	The Future of E-Government: A Project of Potential Trends and Issues	claim
339	85	Designs for Ramp-Constrained Day-Ahead Auctions	claim
340	85	Revisiting the Firewall Abolition Act	claim
341	84	Constructing Electronic Marketplaces using Peer-to-Peer Technology	claim
342	83	Successful Penetration into the e-Business Environment: An Empirical Study	claim
343	82	Virtual Science Centers: A New Genre of Learning in Web-based Promotion of Science Education	claim
344	81	Ex Ante and Ex Post Designs for Electric Market Mitigation: Past and Present Experience and Lessons from California	claim
345	80	Does Bundling Add-Ins Help Consumers?	claim
346	79	Mixed-Initiative Control for Remote Characterization of Hazardous Environments	claim
347	78	The Web of Governance and Democratic Accountability	claim
348	62	A Study on the Impacts of Verbal Interaction in Proximate GSS Sessions	claim

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