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    IT service management driven by business objectives An application to incident management

    14 years 5 months ago
    IT service management driven by business objectives An application to incident management
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    Claudio Bartolini, Mathias Sallé, David Tra
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    Added 12 Jun 2010
    Updated 12 Jun 2010
    Type Conference
    Year 2006
    Where NOMS
    Authors Claudio Bartolini, Mathias Sallé, David Trastour
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