The Design of Banking Websites: Lessons from Iterative Design

Iterative design is usually considered in the context of prototyping, evaluating, and improving a single product. We had the interesting opportunity to work on three distinct products which had strong similarities, enabling us to carry many lessons over from one project to the next. This paper reveals our design experiences and discusses various design tradeoffs involved in the sequential development of the three banking websites. We discuss our design rationale, the elaboration of our design process, and the results of our evaluations. Our approach with these websites and others has been to try using new usability techniques with each project, and to incorporate successful techniques in every subsequent project. With this general approach, we improve the design of our websites, develop additional website design guidelines, and improve our design process. Through our experience with banking websites, we've developed guidelines for interactive graphic elements, navigation, and emb...

• Type: Conference
• Year: 1998
• Where: APCHI
• Authors: Tom Brinck, Darren Gergle
• Keywords: APCHI 1998, Banking Websites, Design, Design Process, Human Computer Interaction