Anyone who works with student employees knows that while it is often difficult to train sufficiently, it is of the utmost importance to have a qualified, knowledgeable staff. We will discuss the process needed to develop and implement a comprehensive training and incentive program for student workers, based on the experiences we've had at the University of Wyoming. We will begin by identifying the skills of those students we consider to be outstanding employees. We'll talk about which skills can be easily taught and which a student should possess before we hire them. We'll examine the demographics of our work force and why we must remember we're dealing with students when designing a training and incentive program. We will talk about integrating hiring, training, and incentives into one cohesive program in the hopes of increasing employee retention and the building of a solid knowledge base. We'll also look at who to search for during the interview process and...