Can Virtual Humans Be More Engaging Than Real Ones?

: Emotional bonds don’t arise from a simple exchange of facial displays, but often emerge through the dynamic give and take of face-to-face interactions. This article explores the phenomenon of rapport, a feeling of connectedness that seems to arise from rapid and contingent positive feedback between partners and is often associated with socio-emotional processes. Rapport has been argued to lead to communicative efficiency, better learning outcomes, improved acceptance of medical advice and successful negotiations. We provide experimental evidence that a simple virtual character that provides positive listening feedback can induce stronger rapport-like effects than face-to-face communication between human partners. Specifically, this interaction can be more engaging to storytellers than speaking to a human audience, as measured by the length and content of their stories.

• Type: Conference
• Year: 2007
• Where: HCI
• Authors: Jonathan Gratch, Ning Wang, Anna Okhmatovskaia, Francois Lamothe, Mathieu Morales, Rick J. van der Werf, Louis-Philippe Morency
• Keywords: Bonds Don’t Arise, Contingent Positive Feedback, Face-to-face Interactions, HCI 2007, Human Computer Interaction