Multiple Dimensions of User Satisfaction as Quality Criteria for Web Portals

In this paper, we present the application of a quality evaluation framework assessing the multiple dimensions that might affect users' satisfaction from a web portal. The framework applies a multi-criteria model that synthesizes assessment upon the multiple dimensions into a set of monitorable quality metrics. We demonstrate the application of the proposed framework in the context of the evaluation of the Greek Go-Digital e-business awareness and training portal for very small and medium enterprises (vSMEs). More specifically, we present how the results of the currently ongoing final evaluation of the Greek Go-Digital portal will be analyzed using this evaluation framework. KEYWORDS Web portals, quality criteria, users' satisfaction.

• Type: Conference
• Year: 2004
• Where: IADIS
• Authors: Nikos Manouselis, Demetrios G. Sampson
• Keywords: Evaluation Framework, IADIS 2004, IADIS 2008, Multiple Dimensions, Quality Evaluation Framework