: Physical and informational works are strongly interrelated in a business process. This facilitates modeling a business process as an integral part of a closed loop information and control system. Various uncertainties due to internal and external system environmental factors of complexity, change, communication, conversion and corruption (i.e., 5"C"s) affect this model and raise Information Integrity issue for the same. This complex information and control system delivers a flexible information decision to control business process in a changing environment. The paper argues that a more useful view of information decision is as a process of `information origination and processing endogenous to decision situation' rather than the conventional view of decision as choice between various alternatives identified exogenous to the decision situation. This flexible decision process should have the stages viz. Operable goal setting, Definition of complexity criteria, Constructio...
Vijay V. Mandke, Madhavan K. Nayar, Kamna Malik