Knowledge Management in the Service and Support Business

As we are entering the New Millenium, we are witnessing a global shift toward a society of services. The evolution of the world's workforce structure indicates clearly the magnitude and

• Type: Conference
• Year: 2000
• Where: PAKM
• Authors: Kemal A. Delic, Umeshwar Dayal
• Keywords: Global Shift, PAKM 2000, PAKM 2008, Workforce, World's Workforce Structure