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    Knowledge Management in the Service and Support Business
    14 years 24 days ago
    Knowledge Management in the Service and Support Business
    Download  sunsite.informatik.rwth-aachen.de
    As we are entering the New Millenium, we are witnessing a global shift toward a society of services. The evolution of the world's workforce structure indicates clearly the ma...
    Kemal A. Delic, Umeshwar Dayal
    claim paper
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