The application of forgiveness in social system design

When an offence occurs, the victim and offender can overcome the harm done through forgiveness. This paper demonstrates how forgiveness can be supported in social system design. We first describe what forgiveness is, how it is motivated and what benefits follow from forgiveness. Based on this theoretical analysis, we propose five provisions to guide designers who want to encourage reparation in social systems. Author Keywords Online offences, forgiveness, emotions, reparation ACM Classification Keywords

• Type: Conference
• Year: 2009
• Where: CHI
• Authors: Asimina Vasalou, Jens Riegelsberger, Adam N. Joinson
• Keywords: CHI 2009, Forgiveness, Human Computer Interaction, Keywords Online Offences, Reparation Acm Classification