User interfaces for communication bridges across the digital divide

regarding Social Intelligence Design in an abstraction and device called the SoftBridge. The SoftBridge allows communication to flow from endpoints through adapters, getting converted if necessary, and out to destination endpoints. Field trials are underway with two communities in South Africa, disadvantaged Deaf users and an isolated rural community. Initial lessons learned show that we have to design user interfaces that allow users to understand and cope with delay. We also learned that social concerns are often more important the technical issues in designing such systems.

• Type: Journal
• Year: 2006
• Where: AIS
• Authors: Edwin H. Blake, William D. Tucker
• Keywords: AIS 2006, Artificial Intelligence, Destination Endpoints, Isolated Rural Community, Social Intelligence Design