Knowledge transfer in globally distributed teams: the role of transactive memory

Abstract. This paper explores the role of transactive memory in enabling knowledge transfer between globally distributed teams. While the information systems literature has recently acknowledged the role transactive memory plays in improving knowledge processes and performance in colocated teams, little is known about its contribution to distributed teams. To contribute to filling this gap, knowledge-transfer challenges and processes between onsite and offshore teams were studied at TATA Consultancy Services. In particular, the paper describes the transfer of knowledge between onsite and offshore teams through encoding, storing and retrieving processes. An in-depth case study of globally distributed software development projects was carried out, and a qualitative, interpretive approach was adopted. The analysis of the case suggests that in order to overcome differences derived from the local contexts of the onsite and offshore teams (e.g. different work routines, methodologies and skil...

• Type: Journal
• Year: 2008
• Where: ISJ
• Authors: Ilan Oshri, Paul C. van Fenema, Julia Kotlarsky
• Keywords: ISJ 2008, Offshore Teams, Teams, Transactive Memory