Understanding e-learning continuance intention: An extension of the Technology Acceptance Model

Based on the expectancy disconfirmation theory, this study proposes a decomposed technology acceptance model in the context of an e-learning service. In the proposed model, the perceived performance component is decomposed into perceived quality and perceived usability. A sample of 172 respondents took part in this study. The results suggest that users' continuance intention is determined by satisfaction, which in turn is jointly determined by perceived usefulness, information quality, confirmation, service quality, system quality, perceived ease of use and cognitive absorption. r 2006 Elsevier Ltd. All rights reserved.

• Type: Journal
• Year: 2006
• Where: IJMMS
• Authors: Juan Carlos Roca, Chao-Min Chiu, Francisco José Martínez
• Keywords: Expectancy Disconfirmation Theory, IJMMS 2006, Perceived Performance, Technology Acceptance Model