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AIM
2002
2002
Staff Scheduling for Inbound Call and Customer Contact Centers
Real-time Traffic| Added | 16 Dec 2010 |
| Updated | 16 Dec 2010 |
| Type | Journal |
| Year | 2002 |
| Where | AIM |
| Authors | Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh |
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