Technology in Organizational Learning: Using High Tech for High Touch

This study describes the use of technology to enhance an experiential adult learning process, which occurred in a participatory organizational climate assessment. In this case, computer software and hardware capabilities enabled greater hands-on involvement by employees, and promoted the self-discovery of knowledge that was then converted into action strategies for organizational improvement. It is a pilot effort to join survey research with participatory organizational change. The setting is a small city government of approximately 420 employees in the Northeastern United States. The application is an organization-wide assessment of the work environment with special emphasis on issues of diversity. Keywords Organizational change, Organizational learning, Self-discovery, Survey research

• Type: Journal
• Year: 2002
• Where: ETS
• Authors: Jane B. Maestro-Scherer, Robert E. Rich, Clifford W. Scherer, Schelley Michell-Nunn
• Keywords: ETS 2002, Hardware, Organizational Change, Participatory Organizational Change, Participatory Organizational Climate