Trust in information sources: seeking information from people, documents, and virtual agents

The notion of trust has been virtually absent from most work on how people assess and choose their information sources. Based on two empirical cases this study shows that software engineers and users of ecommerce websites devote a lot of attention to considerations about the trustworthiness of their sources, which include people, documents, and virtual agents. In the project-based software engineering environment trust tends to be a collaborative issue and the studied software engineers normally know their sources first hand or have them recommended by colleagues. Outside this network people are cautious and alert to even feeble cues about source trustworthiness. For example, users of e-commerce websites

• Type: Journal
• Year: 2002
• Where: IWC
• Authors: Morten Hertzum, Hans H. K. Andersen, Verner Andersen, Camilla B. Hansen
• Keywords: IWC 2002, Software Engineers, Source Trustworthiness, Virtual Agents